Refund & cancellation policy

• No card required. The 3-day trial does not ask for payment details up front.
• Every module is unlocked for the trial window so you can evaluate the whole platform.
• If you do nothing at the end of the trial, your account simply switches to read-only — you are never auto-charged.

• Plans are billed monthly or annually via Stripe. Annual plans are charged up front, monthly plans on the same day each month.
• You can cancel from Settings → Billing at any time. There is no minimum term and no cancellation fee.
• When you cancel a monthly plan you keep access until the end of the current billing period, then the account moves to read-only.
• When you cancel an annual plan you keep access until the end of the term you paid for. See refund rules below.

• Monthly plans: we don't pro-rate refunds for partial months — but if something is genuinely broken on our side, email us and we'll make it right.
• Annual plans: if you cancel within the first 30 days, we refund the unused remainder of the year minus the months already used at the equivalent monthly rate. After 30 days, annual plans are non-refundable but remain active until the end of the term.
• Service outages: if we miss our 99.9% uptime SLA in a given month, you can request a service credit equal to the affected fraction of that month's fee.
• Mistaken or duplicate charges: always refunded in full, no questions asked. Just email us.

Onboarding services, data-import packages, custom integrations and other one-time fees are non-refundable once the work has begun. If we haven't started yet, the charge is fully refundable.

• You can export your data at any time from Settings → Export.
• After cancellation we keep your data in cold storage for 90 days in case you change your mind, then delete it permanently. Backups are purged within a further 30 days.
• You can request immediate deletion under UK GDPR — see the Privacy Policy.

Email billing@pulsefitness.ai with the subject “Refund request” or “Cancel my plan” and the email on the account. We aim to reply the same business day; worst case, two business days.

billing@pulsefitness.ai — for everything else, see the Contact page.

If we materially change this policy we'll notify active customers by email and surface a banner inside the product 14 days before the change takes effect. Older versions are kept on request.