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Pulse Fitness Self-Service Portal

Maintain
your gym.
In one place.

Log faults in seconds. Track every piece of kit. Get AI-assisted diagnostics before the engineer arrives — purpose-built for gym teams.

No app install required
Works on any browser
3-day free trial

Trusted by operators worldwide — 30,000+ facilities partnered across 31 countries

THIRD SPACEIMPERIAL COLLEGE LONDONLEISURE UNITEDBRAYWICK LEISUREBALANCE HEALTHSPORT ABERDEENCHESHIRE EAST
What you can do

Everything you need. Nothing you don

Built around the jobs your gym team actually does — log, track, claim, hand over.

Log faults

30 seconds.
Photo. Fault. Done.

Snap a photo, tick the machine, describe the fault. AI drafts the supplier email in the background — you just hit send.

Track every piece of kit

Live register, install dates, serial numbers, warranty clocks, QR labels.

See warranties at a glance

Never miss a claim window. Amber alerts fire 90 / 60 / 30 days before expiry.

Hand over without missing a thing

AI-moderated shift diary on the gym floor. Every team. Every site. One source of truth.

Smart Rota built in

Drag-drop shifts, marketplace swaps, payroll CSV, AI optimises cover for you.

Marketing Suite & AI Studio

Email + SMS journeys, AI Copilot writes copy in your brand voice, attribution built in.

AI assistance

Ask anything. Get an answer.

The Ask orb is trained on your equipment, your warranties, and your supplier contracts. No hunting through PDFs.

AI fault triage
Describe the problem in plain English — get likely cause, repair steps, and part numbers.
Equipment diagnosis
Photo-based fault recognition for treadmills, cable machines, plate-loaded, and cardio.
Document Q&A
Upload manuals once — ask questions forever.
Ask Pulse
Online
Why is treadmill #7 belt slipping when incline > 8%?
Likely cause: belt tension drift
Under high incline loads, the drive belt typically loses 8–12% tension after 6+ months. Check: (1) belt deck alignment, (2) tension bolt torque (22 N·m), (3) deck lubrication. Estimated fix time: 25 min. Log this fault →
Show manual
Log fault
Book engineer
How it works

Four steps. That

No onboarding, no imports — sign in and your equipment is waiting for you.

1

Your kit is already there

Pulse pre-loads every machine, serial and warranty into your portal — no imports, no setup.

2

Log faults

Photo + description in 30 seconds. AI drafts the email for you.

3

Get support

AI triage, supplier thread, or help centre — whichever is fastest.

4

Stay operational

Zero downtime drama. Clean audits. Happy members.

Scan result
Pulse Fusion Treadmill #7
Serial: PF-TR-44821
Warranty
Active · 14 months remaining
Recent fault
Belt slipping at incline > 8%
Supplier contacted · 2 hrs ago
Built for the gym floor

Scan. Log. Done.

Every piece of kit carries a branded QR label. Staff scan with any phone — no app install — and land straight on the right fault-log screen. Real-time updates push back to the dashboard.

Branded QR labels
Generated per asset
No app required
Works in any browser
Real-time sync
Dashboard updates instantly
Full audit trail
Every action logged

Gym Floor

Shared staff login · Handover Diary

Username

studio-floor

Password

••••••••
Sign in
New for Managed

Gym Floor — every fault, attributed to a real person.

One shared site login your shift staff actually use. They pick their name from a roster before logging anything, so suppliers always know who to call back. No per-staff accounts. No more

See how it fits the workflow Included on Managed · No extra cost
Customer benefits

Designed for the ops director.

Built with input from the teams who actually run gym estates.

Less
Equipment downtime
Catch faults early, fix them faster
Faster
Fault reporting
No more chasing by email or phone
Audit-ready
End-to-end visibility
Timestamped from log to close
Tailored to you

Your gym isn

Off-the-shelf SaaS forces you to bend your processes around someone else

Real installs, real estates

From single studios to national leisure estates.

Modules on or off

Memberships, Marketing, Smart Rota, AI Studio — turn on only what your team will use today. Add the rest in a click.

Your brand, your domain

Logo, colours, custom domain, branded emails — your members never see a third-party platform.

Roles built around you

Beyond owner / manager / staff. Build a

Workflows you control

Rota rules, fault thresholds, SLA windows, supplier dispatch — all driven by org-level settings, not hard-coded.

Build your member app

Drag-and-drop the cards your members see — class booking, PT enquiries, rewards — without touching code.

Open integrations

Bring your stack — webhooks and an open API mean you can plug in the tools you already use.

The numbers behind the portal

Manufacturer-grade service. Measured, not promised.

Service & maintenance
95.5%
First-time fix rate
In-house UK service team · flexible service contracts · industry-leading response times
450+
Fitness products designed & built
21+ fully DDA-compliant · strength, cardio & inclusive ranges
48hr
Service response
94.5% hit within 48 hours
30K+
R&D hours each year
186 years of combined design experience
£250M+
Invested in leisure projects
Design, build & operate partnerships
150+
Employees
UK design, build & assembly
Since 1980

45 years of innovation in motion.

The portal you

1980

Foundations laid

Brothers Chris and Dave Johnson — ex Rolls-Royce engineers — begin manufacturing precision-engineered strength equipment in the UK.

1990s

Cardio joins the line-up

Pulse releases its first in-house designed cardio range, becoming a complete fitness equipment manufacturer for strength and cardio.

2000s

Global expansion

Planet Pulse launches turnkey facility design, installation and partnerships across Sweden, India and Ireland.

2013

A connected future

New HQ and warehouse. 18.5″ Android consoles with EGYM connectivity set the stage for the digital gym floor.

2019

The TRAKK ecosystem arrives

Cardio, strength and user data linked through touchscreen consoles and app-based connectivity — a new standard for digital fitness.

2023

Smarter, faster, more connected

OnDemand content and Cirrus V4 software ship; the distribution network now spans 30+ countries.

Today

45 years of innovation

The culmination of 45 years of British engineering — one connected platform where gym teams log faults, track every asset and manage service in real time. The same pioneering heritage that has equipped 30,000+ facilities across 31 countries, now working for the people who run them.

Engineering, responsibly

Built to last. Built to be rebuilt.

Universally designed parts and an ongoing commitment to reducing our carbon footprint — the same engineering discipline behind every machine this portal tracks.

100%
Recycled steel used across manufacturing
90%
Materials recycled in strength ranges
75%
Materials recycled in cardio ranges
Low energy
Energy-saving features on cardio equipment
Pulse cross trainer
Pulse premium stepmill
Pulse multi-functional trainer
Pulse group cycle
Designed, engineered & built in Britain
Always here

Support that actually supports.

AI first, humans second, supplier direct if needed — three routes to an answer.

AI Support

In-app Ask orb. Available 24/7. Escalates to a human when you need one.

Direct to suppliers

Threaded conversations with every supplier, full fault context attached.

Help centre

Searchable guides, video walkthroughs, and templates for common workflows.

Ready to elevate your
equipment management?

Sign in to your portal, or upgrade to Pro to unlock AI triage, audit reports, and document Q&A.

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